Hetherset Rathmoy wool carpet in a living room with sliding glass doors and a mountain view

Care & warranty

Carpet Specifications, Care and Warranty

Your Wools of New Zealand carpet will look good for years, here are all the details of how to keep it at its best.

Vacuum regularlyLift dust and grit before it settles into the pile.

Act on spillsAttend to spills immediately. Blot, never rub.

Professional cleanHave your carpet routinely cleaned by a professional.

Spot & stain removal

What have you spilled?

Choose a stain to see the steps for wool carpet.

Common:

Always pre-test in a hidden area. Keep the room well ventilated when using solvents.

The golden rules

Five habits for any spill

01Act fastThe sooner you treat a spill, the less chance it has to settle into the fibre.

02Blot, never rubRubbing distorts the pile and pushes the stain deeper.

03Outside inWork from the edge of the stain towards the centre so it does not spread.

04Less is moreUse a little liquid at a time. Over-wetting can damage the backing.

05Test firstAlways pre-test any product on a hidden area of the carpet.

Never use on wool

Bleach or chlorine productsOxygen or "oxy" stain removers (too alkaline for wool)Ammonia or biological washing powdersSilicone-based stain repellentsHot water on protein stainsHard scrubbing brushes

Settling in

It takes time for all new carpet to settle in a home

Some fluffing is normal with a new wool carpet. These are short fibres left over from manufacturing, not the carpet wearing out.

Regular vacuuming lifts them away and it settles down over the first few months. Slide to see how it changes.

Months since your carpet was laid: just laid

Laid3 months6 months

Vacuum cleaning

Vacuum the right way

Vacuuming regularly is the most important thing you can do. Slow passes give the vacuum more time to lift dirt.

Twist and plush piles, where the ends of the yarn face up.

✓

Suction head or beater barBoth are fine on cut pile. Set the height so it skims rather than digs.

✓

Finish in one directionLast strokes the same way give an even shade.

✓

Slow, overlapping passesMost grit is lifted on the slow pull back.

Pulling a sprouting tuftSnip it level with the pile using sharp scissors.

Care calendar

Little and often

Every weekVacuum, more often in hallways and busy areas.

Straight awayAttend to spills immediately, using the stain finder above.

Now and thenMove furniture a little and use blinds in strong sun, so the carpet wears and fades evenly.

RoutinelyHave your carpet cleaned by a professional. Look for a WoolSafe-approved cleaner.

Furniture dentsPlace an ice cube in the dent, let it melt, then gently tease the pile up with your fingers.

Sprouting tuftsNever pull them. Snip them level with the pile using sharp scissors.

SunlightAll natural fibres fade gently in strong sun. Blinds at peak times help.

DoormatsA good mat at each door stops most grit before it reaches the carpet.

Care and maintenance

Made to stand the test of time

Wools of New Zealand are committed to making carpets of exceptional quality. We make sure our carpets are planet, people and style friendly at affordable prices that don’t cost the earth.

We also make sure our carpets will last a long time, reducing the impact on the environment whilst you own a Wools of New Zealand carpet.

We use the very best carpet fibre in our products so they will stand the test of time. One of the things we do to ensure owning a Wools of New Zealand carpet does not cost the earth is to provide care and maintenance advice.

It takes time for all new carpet to settle in a home. Wool carpets offer long term benefits to consumers – not only are they more durable and stain resistant over time, but they also make homes safer, healthier, warmer and drier.

The most important things you can do are vacuum regularly, attend to spills immediately and have your carpet routinely cleaned by a professional. Follow our care and maintenance guide to assist you in caring for your new woollen carpet.

Care & Maintenance guide

A living room with wool carpet and a painting of sheep

15Year
warranty

Warranty

Protected for up to 15 years

Wools of New Zealand warrant all our carpets against defects in materials and workmanship for up to 15 years when installed in a private household.

The warranty includes a 15-year warranty against visible damage caused by insect or moth infestation. Our carpet yarns are treated with Pyrethrin, a natural insecticide extracted from the Chrysanthemum flower. Pyrethrin is not harmful to humans or animals and only affects insects if they consume the wool it is attached to.

Download Warranty

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