woolcarpet.co.nz

Privacy Policy

This policy explains what personal information we collect when you use woolcarpet.co.nz, why we collect it, who we share it with, and how you can see or correct it. We follow the New Zealand Privacy Act 2020.

Last updated: 27 October 2026

1. Who we are

woolcarpet.co.nz is run by Wools of New Zealand LP ("we", "us"). We are responsible for the personal information collected through this website.

2. What we collect

Information you give us

Free sample requestYour name, street address, postcode, email, phone number and the samples you chose.

Rug builder requestYour name, email, phone number, address and postcode, plus the rug you designed (range, colour, shape and size) and whether you want samples, the rug, or both.

Message usYour name, email, phone number and your message.

Room visualiserIf you upload a photo of your room, it is sent to Google's Gemini AI to measure the room from your sheet of paper, clear the floor and, if you ask, make a photoreal picture with your carpet or rug choice. We don't keep your photo.

Information collected as you browse

The pages you visit, the colours and samples you look at, and the buttons you click.
Basic technical details such as your browser, device type and approximate location (from your IP address).
If you arrive from an advert, the advert's reference codes (for example Google or Meta click IDs and campaign tags).

We don't ask for payment details on this website.

3. How we use it

To send you the samples you ask for and reply to your questions and rug requests.
To keep your sample basket and rug design while you move between pages.
To understand how people use the site so we can improve it.
To measure how well our advertising works and show our ads to people likely to be interested.
To protect our forms from spam and misuse.

We only use your information for these purposes, or for others you agree to or that the law allows. We don't sell your personal information.

5. Cookies and tracking

The site uses cookies and your browser's local storage. Some are needed for the site to work, such as remembering your sample basket and rug design. Others are used for analytics and advertising by the providers listed above.

You can block or delete cookies in your browser settings. If you do, the site will still work, but your sample basket may not be remembered between pages. You can also manage advertising preferences in your Google, Meta and LinkedIn account settings.

6. Keeping it safe

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. We keep it only for as long as we need it for the purposes above, or as long as the law requires.

7. Your rights

You can ask to see the personal information we hold about you, and ask us to correct it if it's wrong. Contact us using the details below. We may need to confirm who you are before we share or change anything.

If you're not happy with how we've handled your information, please talk to us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.